Frequently Asked Questions
1. Can you repair a leaking pipe under a sink?
Yes. We repair leaking pipes beneath kitchen sinks, bathroom basins and utility room sinks.
Leaks under a sink are commonly caused by loose compression fittings, damaged waste pipes, worn seals or cracked pipework. Even a small leak can cause water damage to cupboards, flooring and surrounding units if left unattended.
We will identify the source of the leak, recommend the most suitable repair and ensure the pipework is secure and watertight before the job is complete.
2. What should I do if my pipe bursts?
If a pipe bursts, turn off your mains water supply immediately to reduce flooding and minimise damage.
Once the water has been isolated, avoid using your plumbing system until the damaged pipe has been inspected. If it is safe to do so, move furniture and electrical items away from the affected area and collect any standing water.
Contact CanCan as soon as possible so we can assess the damage, repair the burst pipe and help prevent further problems.
3. Can you repair a toilet that keeps running?
Yes. We repair toilets that continue running after flushing.
A constantly running toilet is usually caused by a faulty flush valve, fill valve, float mechanism or worn seal inside the cistern. Aside from being frustrating, it can waste a significant amount of water over time.
We will identify the faulty component and carry out the most appropriate repair so your toilet operates efficiently again.
4. Can you replace kitchen and bathroom taps?
Yes. We can replace taps in kitchens, bathrooms, cloakrooms and utility rooms.
Whether you're replacing a damaged tap or updating the appearance of your room, we will remove the old fitting, check the existing pipework and install the new tap securely.
We can also advise if additional pipework or fittings are required before installation.
5. Do you repair low water pressure problems?
Yes. We investigate and repair a wide range of low water pressure issues.
Low water pressure can be caused by hidden leaks, partially closed isolation valves, blocked pipework, faulty pressure reducing valves or issues with the incoming water supply.
We will diagnose the cause of the problem and recommend the most effective solution to restore normal water flow.
6. Can you find hidden water leaks?
Yes. If you suspect a hidden leak, we can investigate the problem and identify the likely source.
Signs of a hidden leak include damp patches, mould growth, unexpectedly high water bills, reduced water pressure and the sound of running water when no taps are in use.
Finding and repairing hidden leaks early can help prevent more extensive damage to your property.
7. Do you offer emergency plumbing repairs?
Yes. We provide emergency plumbing repairs for urgent issues such as burst pipes, major leaks, overflowing toilets and other plumbing problems that require immediate attention.
Emergency repairs help reduce the risk of water damage and prevent further disruption to your home or business.
If you believe you have a plumbing emergency, contact CanCan as soon as possible.
8. Can you install a new toilet?
Yes. We install new toilets in domestic and commercial properties.
This includes removing the existing toilet, making the necessary plumbing connections and ensuring the new installation is secure, level and fully operational.
If required, we can also replace isolation valves, flexible connectors and other fittings during the installation.
9. Can you unblock a kitchen sink?
Yes. We clear blocked kitchen sinks quickly and safely.
Kitchen sink blockages are commonly caused by grease, food waste, soap residue and debris building up inside the waste pipe.
We will identify the cause of the blockage, clear the obstruction and provide advice to help reduce the likelihood of future blockages.
10. How quickly can a plumber attend?
Attendance times depend on the nature of the job, your location and current availability.
Urgent plumbing problems are prioritised wherever possible, while planned repairs and installations are arranged at a convenient time.
When you contact CanCan, we will give you the earliest available appointment and keep you informed throughout the process.