What is CanCan?
CanCan makes home maintenance easier. With CanCan you can book multiple services through one account and you can be in control because you can book at a time that suits you. CanCan only works with tradespeople that we approve, giving you peace of mind. With everything under one roof, you save time and worry and you can be sure of quality work and good admin. CanCan offers customer support five days a week and so you know you can always ask questions.
How does it work?
In a nutshell, these are the steps for a CanCan job: You select the service you need; we show the hourly rate in your area; you select the time slot that suits you (date and arrival window); you pay the first hour upfront; a CanCan-approved tradesperson comes at that time slot and does the job. If there's follow-on work (including if you want an estimate of the follow-on work) then this is all done. When the job's complete, the tradesperson closes the job and you are emailed the invoice and payment is taken two days later. A record of the job is stored in your CanCan account.
How does CanCan approve its tradespeople?
In order to provide CanCan services, tradespeople must first be approved. This includes them providing us with information including their ID and contact details, their business details (if relevant), including their VAT and company numbers, their trade, their Certifications and their Insurance. This is checked by us as part of an approval process. Not all applicants are successful.
How does CanCan monitor the tradespeople?
We monitor the outcome of every job, including the customer rating. We act if there is poor performance. Our monitoring and us being here for you is something we believe gives CanCan customers peace of mind.
Do I need to choose the tradesperson?
No, you do not need to choose the tradesperson. There are trader directories where you are presented with a selection of tradespeople to choose from, but at CanCan, we believe it is easier if this is done for you. We believe this saves you and the trade professional time and it is our job to make sure the quality of each trade professional meets the required standard.
What happens if I need to cancel my booking?
You can cancel your booking anytime so long as you give us 24 hours' notice before the time booked and you will receive a full refund. However, if you cancel with less than 24 hours’, we will deduct from any refund a reasonable amount in respect of the services or parts provided and any reasonable expenses we have incurred up to the point you cancel. Refunds are via the card you used for payment.
How do your rates compare?
Our rates are better than other large providers thanks to the fact that our systems have been purpose built recently which brings a cost efficiency. There may be cheaper rates from some individual providers, but we believe the ease, quality and peace of mind that comes from using CanCan delivers good value.
How do you charge?
We charge the minimum first hour upfront at the time of booking. After that, work is charged in 15 minute increments and we charge at the time of job completion.
What is the buying charge on materials?
We charge a standard 20% on materials bought on your behalf. It is commonplace for tradespeople to add a mark-up to materials purchased by them on behalf of customers due to the time, effort and experience often needed to do this and the fact that tradespeople more often than not can purchase materials at a price cheaper than a customer can directly. The mark-up can vary quite considerably and that's why we have standardised it on CanCan.
Do you store job details and invoices in my CanCan account?
Yes, the details of your old jobs are stored in your CanCan account. By using CanCan for all of your home services, it means all of your records can be stored in one place.
Can I use CanCan as a commercial customer?
Yes.
Can I use CanCan as a landlord?
Yes. You can use CanCan for as many properties as you want. They are all managed through your CanCan account.
How do I complain if I'm not happy?
Please contact us at complain@cancan.uk and we will do all we can to address it.