How does CanCan choose its tradespeople?
In order to provide CanCan services, tradespeople must first be approved. This includes them providing us with information including their ID and contact details, their business details (if relevant), including their VAT and company numbers, their trade, their Certifications and their Insurance. This is checked by us as part of an approval process. Not all applicants are successful.
How do your rates compare?
Our rates are better than other large providers thanks to our modern systems. They are more expensive than some individual operators who do not provide the same level of assurance, quality and service.
How do you charge?
We charge the minimum first hour upfront at the time of booking. After that, work is charged in 15 minute increments and we charge at the time of job completion.
What is the buying charge on materials?
We charge a standard 20% on materials bought on your behalf. It is commonplace for tradespeople to add a mark-up to materials purchased by them on behalf of customers due to the time, effort and experience often needed to do this and the fact that tradespeople can often purchase materials at a price cheaper than a customer can directly. The mark-up can vary quite considerably which is why we have standardised it for CanCan.
Do you store job details and invoices in my CanCan account?
Yes, the details of your old jobs are stored in your CanCan account. By using CanCan for all of your home services, it means all of your records can be stored in one place.
Can I use CanCan as a commercial customer?
Yes.
Can I use CanCan as a landlord?
Yes. You can use CanCan for as many properties as you want. They are all managed through your CanCan account.
How do I complain if I'm not happy?
Please contact us at complain@cancan.uk and we will do all we can to address it.